I can’t tell you how often I have heard phrases such as:  “It’s not my job”,  “I have accountability without authority”, “my role is unclear”, “I am just doing what I was told I should do”.  

In today’s business climate I believe that the quality of customer service will make or break a business.  Many internet driven businesses have recognized the value of having a “live chat” or an individual on their staff to personally talk with. 

We, at Starquest, have been encouraging all of our clients to help each employee recognize, that regardless of their stated role, they can make a huge difference based upon how they relate to the role that they have rather than the role in and of itself.  So instead of thinking that you are “just the receptionist” consider the possibility that you are really the “Director of First Impressions” and that the spirit you bring to the job you do is far and above more important than how many papers you filed during the day.

Here are two questions you can ask yourself, as an employee, every single day:

1. What more is wanted or needed that I could give to help our organization move forward?
2. What spirit could I bring that would be memorable?

You are not always in control of the role that you have been given however the way you play your role is definitely within your command.   People who have internal thoughts about being underpaid will likely bring an obligatory or even a resentful spirit to carrying out their responsibilities.

Nike’s slogan is:  “Just do it”

Our slogan is:  “just bring it.

As we launch into a new year together let’s work together to upgrade our attitude about what it is we do on a day to day and even a moment to moment basis.  A minor role or a memorable role?  The choice is ours and in each moment.